FSG Managed Solutions Team - An insight into some of the team members

Emily Adams - Procurement and Invoice Validation Manager

Emily’s role is to utilise contractors to their full potential, ensuring costs are kept to a minimum. Working closely with the account managers across Managed Solutions, Emily ensures contractors are completing works as expected by monitoring performance reports.

Part of Emily’s role is to make sure the invoice validation team are processing all invoices and that all queries are dealt with in a timely fashion for the prompt payment of contractors.

Katie Wells – Senior Account Manager

Katie heads up the retail bureau and Out Of Hours service within Managed Solutions. The retail bureau consists of a variety of clients of similar nature including Carpetright, Starbucks and Cancer Research. Katie’s role is to ultimately manage all staff including team leaders and account managers and she is responsible for delivering the clients SLA's and KPI's supported by the infrastructure of Account Managers, Team Leaders and Lead Contacts for each client.