September 27, 2010

Facilities Services Group Steps Up Reactive Maintenance

National property maintenance provider Facilities Services Group (FSG), has strengthened its business to meet growing demand for its reactive services, delivered to 9000 client sites across the UK.

FSG’s reactive arm of the business has introduced a new Scottish Office in Bathgate, near Edinburgh, and established new field-based operating teams nationwide, headed up by operations managers and contracts managers - who oversee a team of 250 directly employed tradespeople.

Clients benefit from a single point of contact, with calls handled through FSG’s Managed Solutions dedicated operations centre in Aylesbury - which manages more than one million property maintenance calls per annum.

FSG undertakes the prompt delivery of clients’ reactive building fabric requests, as well as statutory compliance requirements involving heating and ventilation, electrical and gas works - and building fabric repairs.

The business processes provided by Managed Solutions enable the delivery of a unique service, including integration with client account systems, production of financial and operational reports - together with the actual delivery of reactive and statutory works.

George Lilley, FSG’s Managing Director, said: “Our unique approach of management and self delivery capability, enables intelligent cost optimisation - in short we deliver more services, for less cost.

“We offer an industry leading standard that focuses on safe, quality services that add value and achieve cost reductions.”