Jan 20, 2012

National property maintenance provider Facilities Services Group (FSG) has extended its out of hours helpdesk service, to help more businesses achieve continuous protection of their property.

Under the initiative, FSG is opening up access to its 24/7/365 helpdesk – which has been delivering an out of hours service for clients for more than 14 years – to companies outside its partner network.

Fulfilling incident reporting and emergency maintenance needs around the clock, the service is ideal for sites that operate during unsociable hours, such as bank holidays and throughout the night.

It is operated through a single point of contact, through FSG’s state-of-the-art helpdesk facility, located at the company’s headquarters in Aylesbury.

From there highly-trained staff and the latest advances in technology combine to deliver a seamless, individual and efficient service to meet clients’ property management needs.

Stephen Mills, of FSG, said: “Businesses signing-up to the out of hours service receive a package of measures, which ensure their properties are protected at all times.

“As well as access to a 24/7/365 helpdesk service, this includes a full UPS generator back-up facility, to ensure disaster recovery measures can be put in place.

“The service also includes email notification on jobs raised, a daily, electronically reported handover, and the reassurance of a robust escalation process.”

To find out more about FSG’s out of hours service call 0844 9802 500 or email